Psychological Safety for Surgeons: Building Trust, Teamwork, and Well-being

Monday, September 30, 2024

9:30 AM – 10:30 AM EDT

Location: MBCC, 244-245

CME/MOC Credit: 1

Disclosure(s):

Nausheen Jamal, MD, MBA:

faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.

Cecelia E. Schmalbach, MD, MSc:

faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.

Michael J. Brenner, MD, FACS:

faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.

James G. Naples, MD:

faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.

PROGRAM DESCRIPTION: Psychological safety is the concept that an individual will not be penalized or humiliated for making mistakes, voicing ideas, or asking questions. In doing so, interpersonal risk is reduced in the workplace. Research in this area was pioneered within the fields of industry and business but has significant impact within our field of healthcare. A culture of psychological safety is imperative for physician well-being and satisfaction, which in turn directly impacts patient safety, quality, and outcomes. The work required to achieve a culture of psychological safety relies on both high-level organizational input as well as a conscientious effort on the part of the individual healthcare provider.
This panel defines psychological safety as it relates to otolaryngology – head and neck surgery and examines its critical role in patient safety and quality improvement. We will present strategies for creating a psychologically safe environment and will highlight factors that can promote or threaten the culture. Conflict management, microaggressions, and organizational accountability will be highlighted, along with the importance of emotional intelligence as it relates to psychological safety.

Learning Objectives:

Describe approaches to building and sustaining a culture of psychological safety.
Understand the role of the individual in ensuring psychological safety via emotional intelligence and conflict management.
Recognize the role of the organization in developing a culture of safety by ensuring accountability and support.

Moderator(s)

NJ

Nausheen Jamal, MD, MBA

Department Chair
University of Texas Medical Branch, John Sealy School of Medicine
Galveston, TX, United States

Disclosure(s):
faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.

Panelist(s)

NJ

Nausheen Jamal, MD, MBA

Department Chair
University of Texas Medical Branch, John Sealy School of Medicine
Galveston, TX, United States

Disclosure(s):
faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.
Cecelia E. Schmalbach, MD, MSc

The David Myers, MD Professor and Chair, Department of Otolaryngology – Head & Neck Surgery
Temple University
Philadelphia, Pennsylvania, United States

Disclosure(s):
faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.
Michael J. Brenner, MD

Associate Professor
University of Michigan Medical School
Ann Arbor, Michigan, United States

Disclosure(s):
faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.
JN

James G. Naples, MD

Assistant Professor
Beth Israel Deaconess Medical Center/ Harvard Medical School
Needham, MA, United States

Disclosure(s):
faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.