Chief Experience Officer
Institute for Healthcare Excellence
Remer, MN, United States
Jennifer Krippner is a recognized expert in the field
of patient experience and human-centered care. She
has over 25 years of experience in strategic planning,
patient experience, physician development, and
employee/community engagement. Jennifer is most
passionate about building and nurturing connections
and relationships.
Prior to her lead role at The Institute for Healthcare
Excellence, Jennifer was the director of physician
development and guest/public relations at Maple
Grove Hospital in Minnesota. While there, she led
staff-driven patient experience advisory teams
and developed projects that directly contributed to
consistent top-tier performance in key patient and
staff satisfaction results.
Jennifer is a fierce advocate for connecting things,
concepts and people—both seen and unseen—that
positively move the experience forward. She stands
out for her personal dedication to helping hospitals
and health systems build a culture of excellence
that promotes the delivery of exceptional, patientcentered
care. Jennifer is committed to guiding a
differentiated human experience that optimizes
outcomes for patients, individualizes services to meet
unique needs, and assists caregivers in regaining joy
and purpose.
While Jennifer takes great pride in her work, her
true north remains her family, her friends and the
relationships she develops.
Connect Using RELATIONS® as a Strategy for Management of the Difficult Patient and Family Encounter
Sunday, September 29, 2024
4:00 PM – 5:00 PM EDT
Disclosure(s):
faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.